At The Bark More Store we strive to make our customers 100% satisfied with the product they’ve purchased from us. If you are experiencing any shipping or product issues, and you’re feeling frustrated, then please send us an email and our team will assist you right away.
Return items are accepted up to 14 calendar days after receiving your order. If 14 calendar days have gone by since your order arrived, unfortunately we can’t offer you a refund or exchange.
To be eligible for a refund, your item must be unused and in the same condition that you received it in. It must also be in the original packaging.
Unfortunately, only regular priced items may be refunded, sale items cannot be refunded.
Please do not send your purchase back to the manufacturer.
If, for any reason, you are not satisfied with the order you received, please contact us. Our customer service will guide you through the returning process.
You will be responsible for paying the shipping costs for returning your item unless the item is defective. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.